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Juneille Requerque
Insurance Virtual Assistant
Phone:
0916-5956646
Email:
Address:
Mexico Pampanga, Philippines
Date of Birth:
June 23, 1998
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Hi I'm Juneille Requerque
I am an experienced Insurance Virtual Assistant with over two years in the industry. I specialize in processing cancellations, endorsements, CL renewal letters, non-renewals, and mortgage requests using tools like Applied Epic and AMS 360. With strong attention to detail and time management, I ensure accuracy and efficiency in supporting business operations.
EXPERIENCE
2022-2025
SWAK BPO Corp.
Insurance Virtual Assistant
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Manage a range of insurance-related tasks, including processing cancellation requests, mortgagee requests, CL renewal letters and issuing non-renewal and cancellation notices to insured.
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Handle endorsements, renewals, and updates for both personal and commercial insurance lines.
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Provide accurate and timely support to clients across the US, ensuring compliance with insurance regulations and enhancing client satisfaction.
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Skilled in using tools such as Applied Epic and AMS 360
2019-2020
Customer Service Representative
Sutherland Global Services
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Supported the Florist Transworld Delivery account, assisting with customer inquiries and guiding flower deliveries.
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Coordinated with florists to ensure accurate and timely delivery of orders.
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Provided clear and effective communication while resolving customer issues.
EDUCATION
2014-2019
Tarlac State University
College Degree
Bachelor of Arts in Communication
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Completed coursework in communication theory, media studies, and public relations.
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Gained skills in effective communication, media production, and strategic messaging.
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Participated in projects and activities that enhanced abilities in writing, presenting, and media analysis.
EXPERTISE
Insurance Processing
Expertise
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Over 2 years of experience in handling insurance-related tasks, including processing cancellations, endorsements, and CL renewal letters.
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Skilled in managing personal and commercial lines renewals, ensuring accurate documentation and timely processing.
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Proficient in using Applied Epic and AMS 360 to streamline insurance workflows and maintain client satisfaction.
Client Communication
and Support
Administrative and Organizational Skills
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Adept at professional communication through Microsoft Teams and Outlook, ensuring clarity and resolution in all interactions.
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Experienced in addressing client inquiries, resolving concerns, and maintaining strong relationships with insured parties and brokers.
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Strong ability to adapt communication styles based on client preferences, whether via email, chat, or calls.
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Proven track record of creating detailed checklists and job aids using Microsoft Word to improve team productivity.
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Excellent attention to detail and time management, ensuring accuracy in documentation and meeting deadlines.
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Skilled in problem-solving and process improvement, contributing to operational efficiency in a fast-paced environment.